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i
quick reference guide
introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
what’s in the box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
quick help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
getting help in DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
contacting hp customer care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
hp’s support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
hp support Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
hp customer care by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
obtaining hp customer care repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
solving Windows installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
environmental statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover
hp deskjet 948c/940c/920c series printers*
table of contents
*some printer models not available in all regions
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Edition 1 June 2001
Copyright 2001 Hewlett-Packard Company
acknowledgements
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated.
Mac, Macintosh, and MacOS are trademarks of Apple Computer, Inc., registered in the U.S. and
other countries.
ENERGY STAR is a U.S. registered trademark of the United States Environmental Protection Agency.
notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including,
but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
No part of this document may be photocopied, reproduced, or translated to another language
without the prior written consent of Hewlett-Packard Company.
terms and conventions
The following terms and conventions are used in the
quick reference guide
:
terms
The HP Deskjet series printers are referred to as
HP Deskjet
or
HP printers
.
symbols
The > symbol guides you through a series of software steps. For example:
Click
Start
>
Programs
>
hp deskjet series
>
quick help
to view the
quick help
electronic guide.
cautions
A
Caution
indicates possible damage to the HP Deskjet printer or to other equipment.
For example:
Caution!
Do not touch the print cartridge ink
nozzles or copper contacts. Touching these
parts will result in clogs, ink failure, and bad
electrical connections.
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